Refund Policy

Last updated: 8 November 2026

This policy covers the only paid product on this website: the $29 gpucheck certificate. The health-check tool is free, so there is nothing to refund there.

1. Who processes refunds

All payments are processed by Paddle.com as merchant of record, and refunds are issued through Paddle back to your original payment method. You can request a refund either by replying to your Paddle receipt email (which goes to Paddle's buyer support) or by emailing us at support@gpucheck.dev with your transaction reference — we will pass the request to Paddle.

2. When you get a refund

• Certificate never issued. If you paid and a certificate was not issued — the certified run failed server-side, the challenge could not be completed for reasons on our end, or the signed certificate was never delivered — you get a full refund.
• Our mistake. If a certificate is materially wrong due to a fault in our grading or signing (not in the tested hardware), we will reissue it or refund it, your choice.
• Duplicate charge. Accidental duplicate purchases for the same run are refunded.

3. When you usually don't

• You don't like the grade. The certificate certifies what the card actually did under load. A bad grade on a bad card is the product working as intended.
• The certificate was already used. Once a certificate has been presented in a listing or verified by a third party, refunding it would let it keep circulating after the purchase is undone.
• Revoked for abuse. Certificates revoked for fraud or breach of our Terms of Service are not refunded.

These are guidelines, not a wall: if something went wrong that isn't listed here, email us and we'll look at it case by case.

4. Timing

Ask within 14 days of purchase. Approved refunds are issued by Paddle promptly; depending on your bank or card issuer, the money typically appears within 5–10 business days.

5. Consumer rights

Nothing in this policy limits the statutory rights you have as a consumer in your country of residence, including any mandatory withdrawal or refund rights for digital purchases, or your rights under Paddle's buyer terms. A certificate is digital content delivered immediately: where the law provides a 14-day withdrawal right for digital content, Paddle's checkout may ask for your express consent to immediate delivery, which can affect that specific withdrawal right — your other statutory rights are unaffected.